IMPORTANT INFORMATION/ TERMS AND CONDITIONS
A visit to Durban is not complete without experiencing and exploring one of the amazing destinations offered by Tim Brown Tours, however, with all good things there are rules. Please familiarise yourself with the below and note that by touring with Tim Brown Tours you accept all terms and conditions as listed below.
Booking of Tours
When making your booking with Tim Brown Tours, please note that although we keep our group sizes small (usually between 2 to 5 guests), you tour will not be “private” unless specifically requested for and the additional cost for tour privatisation is paid (for more information, see below under the heading Private Tours). However, this is not to say that your tour might not end up being “private” as if you are the only clients booked on that day, you have the luck of experiencing a “private tour”. Tim Brown Tours reserves the right to change this policy at any time and will not be held liable for amendments.
Tim Brown Tours do offer Private Tours by prior arrangement where you will be assigned a dedicated guide for your party only, as well as a vehicle for your party only at an additional fee. Please contact us directly to make inquiries on arranging a Private Tour as well as pricing. When booking your tour, it will be considered a standard tour where you may be expected to travel with other guests unless a private tour is specifically requested for and confirmed in writing by Tim Brown Tours. Due to the vehicle size we try to restrict the number of guest to 5 as this ensures for maximum comfortability and thus, should you be booking for a party of 5 or more, the chances of not having to pay the additional fee of privatising the tour is greater. However, this is not an absolute as at times we are at full capacity in terms of bookings and use the services of tour operators whom we have built a relationship with over the years and it may very well be that their vehicle would be able to accommodate guest of more than 5 in number. Should you wish to ensure that your tour is private, contact Tim Brown Tours and we will make all the necessary arrangements and discuss the cost implications of privatising the tour for you.
All prices are subject to change with or without notice and Tim Brown Tours reserves the right to correct misprints in pricing. All quoted prices do not include a service fee which varies depending on the payment method you have selected and will be for your account in addition to the quoted price. The various payment methods as well as an estimate of the service fee are listed below:
It is your responsibility to inquire with your bank on charges for doing a bank transfer.
Anyguide Online Booking System:
Payment is done via Credit Card with a service fee of 5.5% of your total booking price.
The approximate service fee is 4% to 5% of the total booking price.
This is a payment gateway on timbrowntours.com where you are able to pay via EFT/Credit Card and carries a service fee of 2.5% of your total booking price. In addition, you will be required to cover the additional 2.5% fee incurred by Tim Brown Tours bringing the total service fee to 5% of your total booking price.
Tim Brown Tours accept no responsibility for loss due to error in pricing or banking details as well as liability and responsibility for loss due to bank charges. All deviation from the specified tours listed on timbrowntours.com will be for your expense as this will be viewed as a custom tour and Tim Brown Tours reserves the right to charge an additional amount at their discretion.
Dependent on availability, all tours are conducted in an 8 seater Ford Tourneo or a 6 seater Ford Everest or similar make and model. Should you or your party require a larger vehicle, the additional expense for the hire of such vehicle will be for your account. Should you or your party require an open vehicle, the additional expense for the hire of such vehicle will be for your account. Tim Brown Tours reserves the right to choose a make and model of vehicle for your tour as they deem fit.
Exterior of the Tour Vehicles
Interior of Ford Tourneo
Interior of Ford Everest
Number of guests
A minimum of 2 (Two) guests are required for a safari/tour to operate. Tim Brown Tours are willing to make an exception to the policy of a minimum of 2 guests but this is at the sole discretion of Tim Brown Tours and does carry an additional charge which will be for your account.
Deposit and Cancellation of Booking
All Tours/Safaris are subject to you securing a booking and upon Tim Brown Tours confirming your booking. A deposit of 50% of the total cost of the tour will be required if your booking has been made at least 30 days prior to the tour/safari commencing.
A deposit of 100% of the total cost of the tour will be required if your booking is made within 30 days or less of the tour/safari commencing. Should you need to cancel the booking for whatever reason, and such cancellation is made at least 31 days prior to the tour/safari commencing, Tim Brown Tours will endeavour to refund you the deposit amount subject to Tim Brown Tours Provider’s Policies. Note that this excludes Group Bookings. Should you need to cancel the booking for whatever reason, and such cancellation is made within 30 days or less of the tour/safari commencing, you agree to forfeit the 50% deposit of the total booking cost made. Note that this excludes Group Bookings. Should you have paid 100% of your total booking cost, and you wish to cancel your booking for whatever reason, you will forfeit 50% of the total booking cost. Tim Brown Tours however will try their utmost to refund you’re the remaining 50% dependent on Provider’s Policies. Note that this excludes Group Bookings. Where a party in a Group Booking wishes to cancel an Overnight Safari/Tour booking for whatever reason, within 30 days or prior to 30 days of a tour/safari commencing, no refund is due to you as you and your party accept that Tim Brown Tours has incurred costs for securing accommodation.
Respect and Consideration of Other Guests
You will at all times be expected to respect and be conscious of your fellow guests as well as staff whilst touring with Tim Brown Tours. The use of foul and abusive language is not permitted. You are expected to respect the privacy of others. No form of bullying or harassment will be tolerated. The Tour Vehicles are strictly no smoking. However, Tim Brown Tours takes no responsibility for guest who do smoke should they wish to do so and if this is not done in the vehicle. Should you be a smoker, please note that smoking is banned in public areas and even thought Tim Brown Tours will be unable to control this and impose a fine, you may be imposed a fine by authorities should you contravene the Tobacco Products Control Amendment Act which came into effect in 2000.
The Use of External Tour Operator
As stated above, there will be times when we are at full capacity in terms of bookings. Should this be the case, Tim Brown Tours reserves the right to outsource the tour to a tour company with whom we have built a relationship with over the years and trust to conduct the tours with the efficiency and professionalism you would come to expect of Tim Brown Tours. Should this be the case, we will notify you of such. As much as we have trust in the companies we have built the professional relationship with, Tim Brown Tours cannot be held responsible for tours conducted by these outsourced tour operators. Should there be an instance where you are not completely satisfied with any part of the tour whilst touring with an outsourced tour company, please bring this to our immediate attention so that we may address the situation in an efficient and expedient manner.
Tim Brown Tours, their affiliates and guides cannot be held liable and take no responsibility for any loss, damage, accidents, sickness, death, injury or schedule changes and it is your responsibility to arrange insurance cover for these should you so require. Furthermore, all those booked with Tim Brown Tours accept full and sole risk of any and all incidents as listed above.
Durban Day and overnight Safaris/Tours and KwaZulu-Natal day and overnight Safaris/Tours.
By Booking a Tour with Tim Brown Tours, you agree to be bound and accept all Terms and Conditions as listed below and agree that you have read and understood all Terms and Conditions as listed below.
A visit to Durban is not complete without experiencing and exploring one of the amazing destinations offered by Tim Brown Tours. For more detailed information on a specific tour, please select one of the below links for the tour you are interested in:
- Durban Day City Tour
- Hluhluwe Imfolozi Game reserve Day Safari/Tour (Bush Experience)
- Drakensberg – Sani Pass Day Tour
- Durban-Day Shark Cage diving Tour/Experience
- Durban-Day Battlefields Tour
- Durban-Day Tour – Tala Game reserve and Phezulu Zulu Cultural Village Tour/experience
- Valley of 1000 Hills and Phezulu Zulu Cultural Tour/Experience
- Durban-Day Shakaland Zulu Cultural Tour/Experience
- Durban-Day Heritage Tour Nelson Mandela capture site and museum + Howick Falls Tour